Cancellation policy
Purchase Options Cancellation Policy
Some items in our store may be offered as a subscription, pre-order, or try before you buy. This policy explains how you can manage or cancel these purchases.
Subscriptions
When you purchase a subscription, you will receive repeat deliveries based on the frequency you select.
Your payment details will be stored securely and you will be charged for each delivery unless you choose to pay in advance.
Subscriptions may automatically renew. If you do not wish to continue, you can cancel at any time.
To avoid being charged for the next billing cycle, cancellations must be made at least 24 hours before your next billing date.
You can manage or cancel your subscription via the link in your order confirmation email or by contacting us at info@itsalleco.com.
If a payment has already been processed, the order will be fulfilled and shipped as normal. Cancellation will apply to future orders only.
Pre-orders
When you place a pre-order, you are purchasing a product that is not yet in stock.
We may take full payment or a deposit at checkout and charge the remaining balance when the item becomes available.
You may cancel a pre-order at any time before it has been fulfilled. Once the order has been processed and dispatched, it cannot be cancelled, but may be eligible for return in line with our Refund Policy.
Try Before You Buy
For try before you buy items, we may authorise your payment method before dispatch.
You will have a set period to decide whether to keep the item. If the item is not returned within this period, your payment method will be charged in full.
Returns & Refunds
For more information on returns and refunds, please refer to our Refund Policy.